Refund policy

Refund & Return Policy

Last Updated: June 2026

At The Lady Project Aesthetics, we strive to provide quality products and excellent service. Please review our refund and return policy carefully before making a purchase.

1. Order Cancellations & Modifications

Orders are processed as quickly as possible. If you need to cancel or amend an order, please contact us immediately at:

Email: hello@theladyproject.co.za
WhatsApp/Call: +27 69 634 5406

While we will do our best to assist, we cannot guarantee cancellations or changes once an order has been processed or dispatched.

2. Returns & Refunds (Online Store Purchases)

2.1 Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect product, please notify us within 7 days of receiving your order.

To assist us in resolving the matter, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Once the claim has been assessed and approved, we will arrange a replacement, store credit, or refund where applicable.

Please do not return products without prior authorization from our team.

2.2 Unopened & Unused Products

Returns of unopened and unused products may be considered within 7 days of delivery.

To qualify for a return, products must:

  • Be unopened and unused

  • Be in their original packaging

  • Have all seals intact

  • Be in a resalable condition

Customers are responsible for return shipping costs unless the return is due to our error.

Once the returned product has been received and inspected, an approved refund will be processed within 10 business days.

Original shipping fees are non-refundable.

2.3 Opened or Used Products

Due to hygiene, health, and safety regulations, opened, used, tested, or partially used products cannot be returned, exchanged, or refunded.

This includes, but is not limited to:

  • Lash Shampoo

  • Cuticle Oil

  • Room Sprays

  • Skincare Products

  • Beauty Products

We encourage customers to carefully review product descriptions and ingredients before purchasing.

If irritation, sensitivity, or an allergic reaction occurs, discontinue use immediately. As individual reactions vary, refunds or exchanges cannot be issued in these cases.

3. Salon Services

All salon treatments, packages, deposits, and services are non-refundable.

If you are unhappy with a service received, please contact us within 48 hours of your appointment so we can assess the situation and, where appropriate, discuss a suitable solution.

4. Return Address

The Lady Project Aesthetics
Attention: Returns – Chantalle
16 Twistdraai Street
Secunda, 2302
Mpumalanga
South Africa

5. Policy Updates

The Lady Project Aesthetics reserves the right to amend this policy at any time without prior notice. Any updates will be published on our website and will apply to purchases made after the effective date.

By placing an order with The Lady Project Aesthetics, you acknowledge that you have read and agree to this Refund & Return Policy.